Cookie Policy
Updated on March 1, 2022
Changes
Information We Collect
This Cookie Policy describes how Storyly, a product of App Samurai and its affiliates and subsidiaries (collectively, “Storyly,” “us,” “we,” or “our”) use cookies and similar technologies in connection with our Storyly website at www.storyly.io and Storyly content management dashboard at dashboard.storyly.io (collectively, the “Site”) to provide, improve, promote, and protect the Site and as otherwise described below.
This includes :
questions, queries or feedback you leave, including your e-mail address if you send an e-mail to us.
information you provide to us when you use our website storyly.io and dashboard dashboard.storyly.io
information you provide to us in manually signed customer contracts
dashboard user’s IP address, and web browser information. This information is collected and held by us and third-party service provider we use (related service provider: FullStory)
information on how you use the site, using cookies (cookies are packets of information sent to your web browser and then sent back by the browser each time it accesses the server that sent the cookie). Storyly uses Session Cookies for legitimate purposes, such as facilitation of the use of the Site and its features and tools. You may manage your cookies preferences through the setting of your browser.
information that you provide us by using the website and dashboard of our tool, communicating with us through the chat window or “Contact Us” forms and “Schedule a Demo” forms or subscribing to our newsletter. This includes contact details such as name, e-mail address and similar. you may submit your credit card information. This record is kept by third-party payment processor (Stripe).
if you contact us for demo, customer or technical support, we may keep a record of that correspondence or conversation (Intercom may assist us in terms of customer support from time to time).
information we receive from third-party search engines such as Google relating to your search queries that brought you to our site. details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.
the following data from the end user’s device: application’s bundle name and version, locale, model of the device, operating system’s name and version, geo information from locale.
If the Moments by Storyly Mobile SDKs are used the information that the end user voluntarily provide us when the end user installed photos and/or videos through mobile apps such as: special data (biometric data), interaction information about their interactions obtained through (e.g. whether they clicked on a specific link, where they clicked, time on Sites, etc.) that are integrated within the customer’s application ensuring the explicit consent requirement in line with the purposes set out herein.
What is a cookie?
A cookie is a small piece of text sent to your browser when you visit the Site. It serves a variety of functions, like enabling us to remember certain information you provide to us as you navigate between pages on the Site. Each cookie expires after a certain period of time depending on what we use it for. Cookies are useful because they help us make your experience on the Site more enjoyable. They allow us to recognize your device (e.g. your laptop or mobile device) so that we can tailor your experience of the Site.
to monitor, further develop, and improve the Storyly Services
to provide services and perform tasks you request
to manage payments
to communicate with you about your interest in use of our Storyly Services.
to administer your account and communicate with you about your comments and inquiries.
to enforce compliance with our Terms of Use, agreements and applicable law.
to protect the rights and safety of our Customers and third-parties, as well as our own.
If you have explicitly permitted us to do so, we may contact you to promote the use of our services to you. For example, if you leave your e-mail address when you visit our Website and give us consent to do so we may send you an e-mail inviting you to visit again. If you use any of our Services and you have given us consent to do so we may send you an e-mail about our other/new services as well. You can stop receiving our promotional e-mails by following the unsubscribe instructions included in every e-mail we send or by sending us an opt-out request.
Why do we use cookies?
We may use first party and third-party cookies for several reasons, such as letting you navigate between pages efficiently, remembering your preferences, letting us analyze how well our website is performing, improving your experience, and helping us advertise our business. Some cookies may be required for technical reasons in order for our Site to operate. Other cookies may enable us and the advertising partners we work with to track and target the interests of visitors to our Site and across other sites and services. For example, we may use cookies to tailor content and information that we send or display to you and otherwise personalize your experience while interacting with our Site, and to otherwise improve the functionality of the services we provide. Third parties may also serve cookies through our Site for advertising, analytics, and other purposes. By clicking on “Accept All”, you agree to the use of the selected cookies. Also, if you click on “Accept all”, you agree to the use of cookies that are essential to the website, analytical cookies, functional and marketing cookies. If you continue browsing our web sites without indicating your preferences or click on “Reject all” and your browser settings accept cookies, only the essential cookies that are essential for browsing the site will remain set. Click here to personalize your cookie settings.
What cookies do we use?
Essential
These cookies are strictly necessary to provide you with the site and to use some of their features, such as access to secure areas and account authentication purposes. Because these cookies are strictly necessary to deliver site, you cannot refuse them without impacting how site function.
There is no essential cookie on our website. In the services you need to make an enter Json Web Tokens are created at the same time you when you enter, and it is used for to keep user information the subdomains like dashboard.storyly.io which needs to be controlled.
You may be able to block or delete essential cookies by changing your browser settings.
Performance and Analytics, Personalization, and Security
These cookies help us analyze how the Site is being accessed and used, enable live chat features, and secure the Site. For example, we may use cookies to get insights regarding users and Site performance, such as page speed or to help us customize our Site for you in order to enhance your experience.
Security
Safeguarding Your Information
Social Media Cookies
These cookies are used for to collect data about you social media usage. For example, to create personalized advertisement or to do market research, the Facebook/twitter account information may be used. We do not use social media cookies.
Storyly Services accounts require e-mail address and password to log in. You must keep your username and password secure. You must prevent unauthorized access to your account and personal information by selecting and protecting your password and/or other sign-on mechanism appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
We endeavor to protect the privacy of your account and other personal information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. Any data you transmit is at your own risk.
Compliance
We Operate in the United States and Europe
Performance and Analytics
These cookies allow us to collect information about how visitors use our websites. For example, we can see the total number of visits or which pages visitors visit most often. We use this information to make sure our users find the information they are looking for, to monitor the website's performance indicators and to fix any errors.
Your California Civil and Data Protection Rights
Targeting or Advertising Cookies
These cookies are used to make advertising messages more relevant to you and your interests. We sometimes use cookies delivered by third parties to track the performance of our advertisements. For example, these cookies remember which browsers have visited our Site. This process helps us manage and track the effectiveness of our marketing efforts.
Examples of third-party services we may use that use targeting or advertising cookies our Site include the following:
How do I manage cookies?
Most browsers let you remove and/or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser’s settings. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, however, you may not be able to use all functionality of the Site and it may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org.
The links below provide information on how to manage (and disable) cookies in some common browsers:
Access the data that Storyly Services keeps about you. We may need to ask you to provide us certain credentials to make sure that you are who you claim you are. If you find that the data is not accurate, complete or updated, then you may provide us the necessary information to rectify it.
Contact us if you want to withdraw your consent to the processing of your personal information. Exercising this right will not affect the lawfulness of processing based on consent before its withdrawal.
Request to delete or restrict access to your personal information. Storyly may postpone or deny your request if your personal information is in current use for providing the Services or due to other legitimate purposes, such as compliance with regulatory requirements associated with Storyly Services.
If you exercise one (or more) of the above-mentioned rights, in accordance with the provisions of applicable law, you may request to be informed that third-parties that hold your personal information, in accordance with this Policy, will act accordingly.
You may ask to transfer your personal information in accordance with your right to data portability.
You may object to the processing of your personal information for direct marketing purposes.
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affecting you.
You have a right to submit a complaint with a data protection supervisory authority.
We do periodical assessments of our data processing and privacy practices, to make sure that Storyly Services complies with this policy, to update the policy when needed, and to verify that the policy is displayed properly and accessible.
If you have any concerns about the way we process your personal information, you are welcome to contact Storyly’s data protection officer at privacy@storyly.io, or write to us at 287 Park Avenue South, Suite 700 New York, NY 10010 USA. We will look into your enquiry and make good-faith efforts to resolve the matter. If you remain unhappy with the response you received, you can also refer the matter to the data protection authorities in your region.
You can exercise any of these rights by submitting a request through our Privacy Request Form.
The Accuracy of Data, Transparency, and Choice
Please visit our Privacy Policy for more information about your choices in connection with your personal information, including additional instructions for opting-out of interest-based advertising.
We will retain your information for as long as your account is active or as long as needed to provide you our services. We may also retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements.
Cookie Policy Updates
We may update this Cookie Policy from time to time to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies. The date at the bottom of this Cookie Policy indicates when it was last updated.
We retain personal information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about your account or our other services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements). When we have no ongoing legitimate business need to process your personal information, we securely delete the information or anonymize it or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible. We will delete this information from the servers at an earlier date if you so request.
We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
In any case, as long as we use your personal information to provide Storyly Services, we will retain the personal information about you, unless we are required by law to delete it, or if we accept your request to delete the information, pursuant to applicable laws, or if we decide to remove it at our discretion.
Please note that Storyly Services use of the data is also governed by the agreement you enter into with us in connection with the Terms of Use. Please refer to Terms of Use located in our Website for further information. In the event of any conflict between this Privacy Policy and the Terms of Use, Terms of Use shall prevail.
We commit to process personal information solely for the purposes described in this policy.
Where can you get further information?
If you have any questions about our use of cookies or other technologies, please email us at privacy@storyly.io.
We retain personal information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about your account or our other services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements). When we have no ongoing legitimate business need to process your personal information, we securely delete the information or anonymize it or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible. We will delete this information from the servers at an earlier date if you so request.
We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
In any case, as long as we use your personal information to provide Storyly Services, we will retain the personal information about you, unless we are required by law to delete it, or if we accept your request to delete the information, pursuant to applicable laws, or if we decide to remove it at our discretion.
Please note that Storyly Services use of the data is also governed by the agreement you enter into with us in connection with the Terms of Use. Please refer to Terms of Use located in our Website for further information. In the event of any conflict between this Privacy Policy and the Terms of Use, Terms of Use shall prevail.
We commit to process personal information solely for the purposes described in this policy.
